Terms & Conditions

Website operator

Leadslane is a website brand operated by Shop & Smile Corner Shop.

References in these terms to “Leadslane”, “we”, “us” or “our” mean Shop & Smile Corner Shop in its capacity as operator of leadslane.com and supplier under an accepted written commission.

Scope of these terms

These terms apply to:

• access to and use of leadslane.com;
• project enquiries submitted through the website or by email;
• quotations and written project specifications issued by Leadslane;
• bespoke flags, ceremonial banners and decorative textile commissions accepted under a written quotation.

A quotation, project specification or order confirmation may contain additional project-specific terms. Where those terms expressly differ from these general terms, the project-specific written terms apply to that commission.

Nothing in these terms removes rights that cannot lawfully be excluded, including mandatory consumer rights.

Project enquiries

Submitting the website form or sending an email creates an enquiry only. It does not:

• create an order or reserve production capacity;
• confirm that a requested design can be produced;
• fix a price or delivery date;
• create an obligation to pay;
• form a contract for goods or services.

You are responsible for providing accurate contact details and enough information for the project to be assessed. We may request further measurements, references, intended-use information or technical details before preparing a quotation.

We may decline an enquiry that is incomplete, unlawful, technically unsuitable, abusive, misleading or outside the work offered by Leadslane.

Quotations and contract formation

A quotation may describe the proposed design, dimensions, materials, quantities, finishing, price, VAT treatment, payment schedule, production window and delivery arrangements.

Unless the quotation states otherwise, it is valid only for the period shown in that quotation. If no validity period is stated, the quotation may be withdrawn or revised before a contract is formed.

A contract is formed only when:

1. you accept the written quotation and project specification;
2. we confirm acceptance of the commission in writing; and
3. any deposit or advance payment required by the quotation has been received in cleared funds.

Specification, artwork and approval

The approved written specification defines the work to be supplied. It may include dimensions, quantity, fabric, colours, artwork, wording, layout, attachment method, finishing, intended use and delivery details.

Where an artwork proof, colour reference, sample or written layout is provided for approval, you are responsible for checking:

• spelling, dates, names and wording;
• dimensions, orientation and quantity;
• logos, heraldic elements, symbols and supplied references;
• colour descriptions and any stated tolerances;
• the agreed hanging, fixing or display method.

Production may begin after approval. Changes requested after approval may affect price, materials and delivery time and may not be possible once irreversible work has started.

Unless expressly included in the quotation, a design described as heritage-inspired is not represented as an archaeologically exact, museum-certified or independently authenticated historical reproduction.

References and materials supplied by you

If you provide artwork, photographs, logos, names, wording, crests, emblems, heraldic devices or other materials, you confirm that:

• you have the right to provide and authorise their use;
• their use for the commission will not infringe third-party rights;
• the information supplied is accurate to the best of your knowledge;
• the requested use is lawful.

You grant us a limited permission to reproduce and adapt those materials only as reasonably necessary to assess, design, produce and deliver the agreed commission.

We may refuse material that appears unlawful, defamatory, discriminatory, misleading, infringing or inappropriate for the proposed commission.

Prices, VAT and payment

Prices are confirmed in the written quotation. The quotation will state whether VAT, delivery and any other identified charges are included.

A deposit or advance payment may be required before design or production work begins. The balance and payment deadline will be stated in the quotation or invoice.

Work may be paused where an agreed payment is overdue. Delivery or release of completed goods may be withheld until sums properly due under the accepted commission have been paid, subject to applicable law.

Bank, card or other payment instructions will be provided separately. You should verify that a payment request corresponds to the agreed quotation and the contact details used in the project correspondence.

Production times and delivery

The expected production window and delivery method are stated in the written quotation or order confirmation. A production estimate begins only after all required approvals, information and payments have been received.

A stated production or delivery date is an estimate unless the written confirmation expressly identifies it as a binding deadline.

Delivery charges, destination restrictions and responsibility for supplying an accurate delivery address will be explained before the contract is formed.

For consumer distance contracts, goods will be delivered within the period agreed with you. Where no different period has been agreed, mandatory statutory delivery rules continue to apply.

You should inspect the packaging and goods reasonably promptly after delivery and report visible transit damage or discrepancies with supporting photographs where possible. This does not reduce statutory rights.

Changes, cancellation and personalised goods

Most Leadslane commissions are made to the customer’s specifications or clearly personalised. Once a bespoke design has been approved or production has begun, materials and labour may be committed specifically to that order.

A request to change or cancel a commission should be sent in writing as soon as possible. We will confirm whether the request can be accepted and any effect on price or timing.

Where cancellation is accepted before completion, the quotation may require payment for work already carried out and non-recoverable materials or commitments. Any amount retained or charged will reflect the accepted written terms, work completed and applicable law.

Faulty goods and consumer rights

Goods supplied to consumers must meet the standards required by applicable consumer law. Nothing in these terms excludes remedies that apply where goods are faulty, not as described, not of satisfactory quality or not fit for a purpose made known and accepted.

If you believe there is a problem, contact us promptly with:

• the order or invoice reference;
• a clear description of the issue;
• photographs where they can reasonably show the problem;
• the date on which the issue was first noticed.

We may ask to inspect the item or arrange its return before confirming the appropriate repair, replacement, price reduction, refund or other remedy required by the contract and applicable law.

Materials, colours and handmade variation

Textile materials, threads, natural or traditionally inspired colour processes and hand-applied details may show reasonable variation between samples, batches and completed pieces.

Colours displayed on screens are affected by device settings, lighting and photography. Unless an exact measurable colour standard is agreed in writing, screen appearance is illustrative.

Reasonable variation inherent in handmade production is not, by itself, a defect. This does not permit a finished item to depart materially from the approved specification.

Suitability for permanent outdoor use, exposure to weather, washing, fire performance or other specialist conditions is included only where expressly stated in the written specification.

Use of leadslane.com

You must not use the website to:

• submit false, fraudulent or unlawful enquiries;
• impersonate another person or organisation;
• upload malicious code or interfere with website security;
• scrape or reproduce website content without authorisation;
• attempt to gain unauthorised access to systems or stored records;
• use the enquiry form for spam or unrelated promotions.

We may restrict access, reject submissions or preserve relevant technical records where reasonably necessary to protect the website, users or business operations.

Intellectual property

Unless otherwise stated, the text, layout, branding and original website materials on leadslane.com are owned by or licensed to the website operator.

Ownership and permitted use of custom artwork created for a commission will be stated in the quotation where relevant. Payment for a physical item does not automatically transfer copyright, design rights, trademarks or rights in reusable production files unless the written agreement says that it does.

Third-party marks, historical references, customer-supplied artwork and licensed images remain subject to the rights of their respective owners.

Liability

Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory consumer rights.

Subject to those rights, we are not responsible for loss caused by:

• inaccurate dimensions, wording or artwork approved by the customer;
• unlawful or infringing materials supplied by the customer;
• use of goods outside conditions expressly included in the specification;
• delays caused by incomplete approvals, information or payments;
• third-party carriers or events outside our reasonable control;
• indirect business losses not reasonably foreseeable when the contract formed.

If you contract as a consumer, limitations are interpreted subject to the protections available under applicable consumer law.

Events outside our reasonable control

We are not responsible for delay or failure caused by events that could not reasonably be controlled, including severe weather, transport disruption, supplier failure, material shortages, power or communications failure, industrial action, public-authority restrictions or serious illness affecting specialist production.

We will take reasonable steps to reduce the effect of the event and keep you informed. If performance becomes impossible or the delay is substantial, the parties’ cancellation and refund rights will be determined by the contract and applicable law.

Privacy and cookies

Personal information submitted through the website or during a project is handled as described in the Privacy Policy.

Information about cookies and similar technologies is provided in the Cookie Policy.

A response to an enquiry is not consent to unrelated marketing. Optional marketing choices are handled separately.

Complaints

A complaint should be sent to [email protected] with the relevant enquiry, quotation, invoice or order reference and a clear description of the issue.

We will review the information and respond within a reasonable period. We may request photographs, measurements, return of the item or other information reasonably needed to assess the complaint.

Consumers may also seek independent advice from the Citizens Advice consumer service or another appropriate consumer-protection body.

Governing law and jurisdiction

These website terms and contracts accepted by Shop & Smile Corner Shop are governed by the laws of England and Wales.

If you are a consumer resident elsewhere, you may also benefit from mandatory protections of the law applicable to you that cannot lawfully be excluded.

The courts of England and Wales will have jurisdiction, subject to any mandatory right a consumer has to bring proceedings in another part of the United Kingdom or another applicable jurisdiction.

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